Gaurav Thakur
AI & Automation Engineer
Building RAG-Based AI Solutions for MSPs | AI-Driven Transformation & Innovation
Top Skills
Technical Skills
Certifications
- Rewst Clean Automation Certificate
- Foundations Certified: Automation Practitioner
- Full Stack Developer
- NCC 'C' CERTIFICATE
Professional Summary
AI Systems Builder: I've developed a production system—real-time voice dispatch assistant that handles calls in seconds, RAG chatbot (40+ concurrent users), and QA automation that reduces human review time by 80%. Transitioning from full-stack experience to AI concept to Azure deployment.
Capabilities: End-to-end AI development—LangChain RAG architecture, OpenAI integration, multi-tenant systems, MSP platform integration (HaloPSA, ConnectWise, QuickBooks), and Azure cloud infrastructure as Azure deployments.
Experience
IT BY DESIGN
Chandigarh, India
AI & Automation Engineer
March 2025 - Present- Driving AI & automation initiatives to optimize MSP operations
- Implementing LLMs, LangChain, and RAG-based solutions
Jr. System Administrator - Automation
March 2024 - March 2025- Azure cloud computing, Office 365 admin, backup management
- System monitoring, troubleshooting, and automation
eClerx
Chandigarh, India
Analyst - Power BI
November 2022 - March 2024- Designed interactive dashboards and reports using Power BI
- Automated recurring reports for operational insights
Key Projects
Real-Time AI Voice Dispatch Assistant
AI voice agent for MSP support calls. Listens, extracts details, creates tickets in HaloPSA, routes to engineers in <15s.
RAG-Based AI Knowledge Chatbot
Production-grade RAG chatbot with multi-org isolation. Handles 40-50 concurrent users with <2s response time.
AI-Powered QA Automation
Automated support conversation analysis. Reduces human review time by 80% while maintaining quality.
Onboarding/Offboarding Automation
Fully automated identity lifecycle across Entra ID, Meraki, and Azure.